General FAQs
What is AP Mobile?
AP Mobile is the essential news solution designed specifically for mobile devices. Follow the latest headlines with breaking news alerts pushed directly to your device as soon as the stories break. Customize your news categories; share and post stories; and visualize the news with AP’s award-winning photos and videos. Bringing you international, national and local news from more than 1,200 local news sources, AP remains your most trusted news source.
Do you have specific questions about one of these particular devices?
iPhone
BlackBerry
Android
Windows Phone 7
General:
1. What languages does AP Mobile support?
2. How do I refresh the news to get the most recent content?
3. Can I change the font size?
4. How do I change the weather units?
Local/International:
1. I don’t see my local paper, why?
2. How do I get news from another country?
3. I don’t have an option for local, why?
4. My local news is not updating, how do I fix this?
Notification Related:
1. Can I customize the types of notifications that I get?
2. Why can’t I open the story from the push notification?
Solutions:
1. What languages does AP Mobile support?
AP Mobile provides news in Spanish and French. However, only the iPhone application supports localization of the navigations. To change the navigation language, please confirm that the device is set to the desired language.
2. How do I refresh the news to get the most recent content?
AP Mobile will update automatically when you launch the application and when you switch categories. Users can also update a category manually via the refresh button.
3. Can I change the font size?
For all devices, users can change the font size under Settings.
4. How do I change the weather units?
For all devices, users can set the weather units to Celsius or Fahrenheit under the Weather option under Settings.
Local/International Solutions:
1. I don’t see my local paper, why?
Newspapers and broadcasters have to opt into AP Mobile. If you do not see your local newspaper or broadcaster, please reach out to them and let them know you would like to see them on AP Mobile.
2. How do I get news from another country?
Users can change the region by selecting the Editions/Regions option under Settings. Users have the option of getting news for the following regions:
a. US English
b. US Spanish – News in Spanish
c. Canada English
d. Canada French – News in French
e. Latin America – News in Spanish and Portugese
f. Asia
g. Africa
h. Europe
i. Middle East
3. I don’t have an option for local, why?
Local news is only available for the following regions/editions. US English, US Spanish and Canada English.
My local news is not updating, how do I fix this?
Please email the AP at apmobile@ap.org with the publication name and the ZIP code you are using. We will work to get it fixed as soon as possible.
Notifications:
1. Can I customize the types of notifications that I get?
Currently users do not have the ability to customize the category of alerts or the timing of the alerts. We hope to include this ability in the near future.
2. Why can’t I open the story from the push notification?
The AP is dedicated to delivering breaking news to its users as it happens. This sometimes requires us to send push notification alerts even before the story is ready.
